Cancellation Policy

A participating organization may need to cancel, pause, or reschedule a fundraiser because of eligibility, payment processing, weather, prize, or operational issues. Campaign-specific rules explain the dates and procedures for that fundraiser.

Cancellation before a drawing

If a campaign is cancelled before winner selection and no replacement campaign is offered, eligible ticket payments will be refunded to the original payment method, subject to applicable law and payment provider capabilities. The organizer will communicate the cancellation and next steps to supporters.

Rescheduling

If the organizer reschedules a drawing, the new date and any change to ticket validity will be published on the campaign page or communicated to buyers. Buyers may contact support if the change affects their purchase.

Pauses and compliance concerns

Halfzy may pause sales when payment processing is unavailable or when fraud, eligibility, or compliance concerns arise. A pause does not by itself cancel existing approved entries. The organizer and Halfzy will provide an update when the status is resolved.

How to contact us

For cancellation questions, include the campaign name and purchase details in an email to the address below.