Customer information
Policies and terms
These policies apply to Halfzy's fundraising platform. Each fundraiser also publishes its own rules and eligibility requirements.
Privacy Policy
Halfzy may collect organizer and supporter names, contact information, campaign details, ticket quantity, seller attribution, payment status, and technical information needed to operate and secure the service. We use this information to manage fundraisers, process transactions through a payment provider, deliver confirmations, prevent fraud, provide support, and produce organizer reports.
We may share necessary information with payment, hosting, messaging, and support providers. We do not sell supporter personal information. Payment card data is handled by the connected payment provider when checkout is active. Contact us to ask about or correct your information.
Terms and Conditions
Halfzy provides campaign and checkout technology. The participating organization operates each fundraiser and is responsible for its legal eligibility, published rules, prize, drawing, taxes, and required permits. Supporters must review the specific campaign's eligibility, drawing terms, ticket price, fees, and policies before paying. Tickets are valid only after payment is confirmed.
Halfzy may pause a campaign when payment processing, fraud review, or compliance issues require it. Platform information is not legal or tax advice.
Delivery Policy
Fundraiser tickets and entries are digital; standard tickets have no physical shipping. After approved payment, the buyer receives an on-screen confirmation and may receive a receipt by email or text. If confirmation is delayed, contact support with the campaign name and approximate purchase time.
Refund Policy
Contact support to request a refund and include the campaign name and purchase details. Refund eligibility follows the published campaign rules and applicable law. Requests before the drawing are reviewed with the organizer. After a drawing, refunds are generally unavailable except where required by law or if a campaign is voided. Approved refunds return to the original payment method when the provider supports it.
Cancellation Policy
If a fundraiser is cancelled or rescheduled, the organizer will publish an update and explain how existing purchases will be handled under the campaign rules and applicable law. If a campaign is cancelled before the drawing and no replacement campaign is offered, eligible payments will be refunded to the original payment method. Halfzy may pause sales for processing, fraud, or compliance concerns.